Frequently Asked Questions

Here we answer some of the most common questions about the home loan and refinance process.

Who is Sage Home Loans?

Sage Home Loans is a licensed mortgage lender that helps homeowners and buyers explore savings opportunities — like refinancing, purchasing, or using home equity — with expert guidance and competitive options. We're focused on making the lending experience simple, transparent, and built around your goals.

How is Sage connected to LoanCare?

LoanCare services your mortgage, meaning they handle your payments and account details. Sage Home Loans works alongside Loancare to help clients explore new loan opportunities, such as lowering their monthly payment or accessing home equity.

Why am I hearing from Sage now?

LoanCare teamed up with Sage Home Loans to help clients like you explore potential benefits with your mortgage. You may have an opportunity to lower your rate, access your home's equity, or even plan your next home purchase. Sage is here to guide you through what's possible and help you make informed decisions with confidence.

Does this mean my loan is transferring to Sage?

No — your loan servicing will continue to be managed by LoanCare. Sage Home Loans is here as a lending resource if you'd like to explore refinancing, home equity options, or a new purchase loan in the future.

Will talking to Sage affect my current loan or payment?

Not at all. Your current loan and payments remain exactly the same. Speaking with Sage simply gives you the opportunity to learn about potential savings or ways to use your home's value — there's no obligation to move forward.

How do I get in touch with Sage Home Loans?

You can contact Sage Home Loans by visiting sagehomeloans.com/loancare or calling us directly at (833)238-2646. Our licensed loan officers are here to answer your questions and provide clear guidance on your options. If you have questions about your existing loan payments or account details, please reach out to LoanCare Customer Support at 1-800-274-6600 or customerservice@loancare.com.

Sage Home Loans Corporation NMLS ID #3304, an Equal Housing Lender, is not the servicer of your current mortgage loan account and is not affiliated with LoanCare. If you have questions regarding your existing mortgage loan account, please contact Loancare directly. For licensing information, go to nmlsconsumeraccess.org. Not available in all states.